IT Department-as-a-Service

IT Department-as-a-Service™

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Optimize IT operations, systems and processes — convert your IT investments into competitive advantages

Project Execution Network’s IT-Department-as-a-Service™ solution combines our performance analytics toolkit and eBusiness technology platform with an IT support service package tailored to the needs of your business. Services are managed through our virtual operations center (or your very own virtual office environment) and our automated service delivery system. This winning combination differentiates Project Execution Network from the service offered by legacy managed service providers.

Department-as-a-Service™ solutions are established on a retainer basis to fit your business needs and budget.

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Services available include:

Managed Services

Our IT Managed Services offering is designed to provide 24/7/365 peace of mind, freeing internal IT staff to focus on core business functions that drive the business forward. We step in to help monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. Our goal is to catch (and fix) small problems before they become big ones — in many cases before you’re even aware that there’s an issue.

Help Desk

Our Help Desk service provides 24/7/365 technical support, whenever you need it. Highly-skilled, U.S.-based technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions. We provide fast, professional support for a variety of hardware products and software applications.

Network Monitoring

Our Network Monitoring service keeps tabs on network activity around the clock. When a system or function fails, our support teams immediately jump in to investigate. Once a problem is identified, we then work to fix it — in many cases before you even realize there is an issue.

Business Continuity

Our Data Backup and Continuity services ensure that critical information is secure, backed up and accessible whenever you need it — even during a network failure or other form of disaster — so you’ll never have to worry about data loss again.

Mobile Device Management

Our Mobile Device Management service fully supports your internal and BYOD strategies, providing fast, secure access to corporate data from company managed and/or employee/contractor supplied computing and communication devices. We offer simplified deployment options, advanced security and end-to-end support for a wide range of devices, including iPhones, iPads, Androids, Kindle Fire devices, Windows Phones and BlackBerry smartphones.

Field Services

Different hardware vendor technologies carry different support needs. Trying to manage these technologies in a disparate manner can use up a lot of time and IT resources. Project Execution Network offers central management and support for all your hardware technologies and users tailored to your specific requirements. Field service management includes the detection of a field service need (through remote monitoring, inspection, or the customer detecting a fault), field technician scheduling, optimization, dispatching, parts information delivery to the field and process support of field technician interactions.

Our field services team delivers: On-site service, end-user support, maintenance, deployment, monitoring and secure disposal of hardware.

Business Process Optimization Projects

Specialists from Project Execution Network are available, on demand, to boost capacity or infill skills and experience when needed to support your business process optimization projects. Expert resources are available in the fields of business management, information technology, human capital management, marketing, operations and sales. Our business process optimization service includes:

  • CRM-to-cash process definition
  • Process optimization (iBPM) software tools
  • Cloud-based applications/integrations
  • Custom software development

Custom Projects

Turnkey support is available for more than 85 projects designed to optimize your IT infrastructure — from software installations and migrations to setups, configurations and more. Best of all, our technicians can perform much of their work overnight or over the weekend, minimizing costly interruptions and downtime at your office.

Ready to get started? Request a FREE, no-obligation proposal today.