Optimize IT operations, systems and processes — convert your IT investments into competitive advantages
Project Execution Network’s game changing analytics, technology and talent capabilities are embedded in our Productivity Solutions platform, providing integrated IT services, IT management systems and business process optimization tools with expert, on-demand support.
This winning combination differentiates Project Execution Network from the service offered by legacy managed service providers.
- IT Managed Services: Our network operations center supports your team 24/7
- Virtual CIO (vCIO) Services: Our experienced IT/Strategy Development team and IT Management application helps you align your IT systems with business needs
- IT eBusiness Platform: Your private, cloud-based eBusiness platform enables 24/7 collaboration, learning and execution
This winning combination differentiates Project Execution Network from the service offered by legacy managed service providers. Click here to view a competitive comparison.
IT Managed Services
If there’s one thing certain in the IT world, it’s that things are always uncertain!
Computers crash … software doesn’t work as it should … and problems occur. And when they do, the way that you respond can be the difference between a minor hiccup and a full-blown business interruption. What’s needed is a proactive approach to technology and infrastructure management.
Our IT Managed Services offering is designed to provide 24/7/365 peace of mind, freeing your internal IT staff to focus on core business functions that drive the business forward. We step in to help monitor your systems, apply patches, protect against viruses, ensure backups are performing successfully, and more. Our goal is to catch (and fix) small problems before they become big ones — in many cases before you’re even aware that there’s an issue.
Help Desk Service
Our Help Desk service provides 24/7/365 technical support, whenever you need it. Highly-skilled, U.S.-based technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your technology questions. We provide fast, professional support for a variety of hardware products and software applications.
Network Monitoring Service
Our Network Monitoring service keeps tabs on network activity around the clock. When a system or function fails, our support teams immediately jump in to investigate. Once a problem is identified, we then work to fix it — in many cases before you even realize there is an issue.
Business Continuity Service
Our Data Backup and Continuity services ensure that critical information is secure, backed up and accessible whenever you need it — even during a network failure or other form of disaster — so you’ll never have to worry about data loss again.
Mobile Device Management Service
Our Mobile Device Management service fully supports your internal and BYOD strategies, providing fast, secure access to corporate data from company managed and/or employee/contractor supplied computing and communication devices. We offer simplified deployment options, advanced security and end-to-end support for a wide range of devices, including iPhones, iPads, Androids, Kindle Fire devices, Windows Phones and BlackBerry smartphones.
Different hardware vendor technologies carry different support needs. Trying to manage these technologies in a disparate manner can use up a lot of time and IT resources. Project Execution Network offers central management and support for all your hardware technologies and users tailored to your specific requirements. Field service management includes the detection of a field service need (through remote monitoring, inspection, or the customer detecting a fault), field technician scheduling, optimization, dispatching, parts information delivery to the field and process support of field technician interactions.
Our field services team delivers: On-site service, end-user support, maintenance, deployment, monitoring and secure disposal of hardware.
Turnkey support is available for more than 85 projects designed to optimize your IT infrastructure — from software installations and migrations to setups, configurations and more. Best of all, our technicians can perform much of their work overnight or over the weekend, minimizing costly interruptions and downtime at your office.
IT Management Application
Our Productivity Solutions integrate planning tools, project management tools, collaboration tools, document management tools and a learning management system — all within a cloud-based, access-controlled platform. ProjexTeam™ eBusiness platforms are tailored to the specific needs of each client. We also include access to our virtual office environment (ProjexOffice™) for instant communication (via audio, video, screen sharing, chat and presence) with our IT and business process support specialists.
Click here to learn more about our IT Management application. Click here to learn more about ProjexOffice™.
Business Process Optimization
Specialists from our network of independent consultants are available, on demand, to boost capacity or infill skills and experience when needed to support your business process optimization projects. Expert resources are available in the fields of business management, information technology, human capital management, marketing, operations and sales. Our business process optimization service includes:
- CRM-to-cash process definition
- Process optimization (iBPM) software tools
- Cloud-based applications/integrations
- Custom software development